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  1. Originally posted by germcevoyThat was torture. I got an Indian opersator who knew ipods no better than he knew English unfortunatley. After telling him several times that my problem concerned a hissing noice he decided for himself to put it down as a 'garbling' sound. WTF!!

    He then tried to convince me that the ipod wasn't the problem and the problem was my earphones (even though I've tried 4 pairs) then he tried blaming me again because my music wasn't purchased from the itunes store!!!!

    I finally turned him around and an empty box is on the way to my house so that I can send the ipod away for a check up (and when they don't find anything wrong it'; be straight back on the phone for an exchange this time).

    Knobs


    How is hissing taken as garbling? What a stupid suggestion. He should take his finger out his arse.

    All they do is read off a script, you know. I worked in a call centre, this is what I did. But the questions were a little more advanced than turning on the computer, so I had to use what I know which is a lot more than a script.

    Next time someone mentions iTunes Store and that it may have problems because it wasn't purchased, say "Well, I don't purchase songs/videos from the iTunes store because I don't like my songs to be crippled with copy-protection so I can't use my music legitimately anywhere I wish and use 8% more of my battery power, and be locked in by Apple or any other company that has the balls to do so". I would have given him hell for that.

    What a knob he is. Did you get an email to do a survey rating customer service? I said it was shit in the comments area and that Apple shouldn't waste my time in the future with stupid suggestions.

    You should have also told him that maybe it is the iPod because kids in China, Taiwan, Malaysia and India as young as six and seven are working in sweatshops up to 14-15 hours per day to make these things, and it ain't gonna be fantastic because a seven-year-old kid doesn't really know what a logic board or CPU does - not that I've met, anyway.

    But good to see you got somewhere, now let's hope they can do something with it.
  2. I did that survey. Didn't give them a good comment anywhere. The only phone number I could find on their site was a number to their 'Store'. Hows that for service
  3. Originally posted by germcevoyI did that survey. Didn't give them a good comment anywhere. The only phone number I could find on their site was a number to their 'Store'. Hows that for service


    Bloody fantastic. So much for a company that "cares for its customers".
  4. Originally posted by drewhiggins[..]

    Bloody fantastic. So much for a company that "cares for its customers".


    I got another survey e-mailed me just there now about how I felt about the service I recieved from the guy I dealt with on the phone. At least Apple are pretending to care
  5. Originally posted by germcevoy[..]

    I got another survey e-mailed me just there now about how I felt about the service I recieved from the guy I dealt with on the phone. At least Apple are pretending to care


    I'll bet you were nice in that one as he did help you a lot, didn't he?
  6. Originally posted by drewhiggins[..]

    I'll bet you were nice in that one as he did help you a lot, didn't he?


    hell no.

    'Was there anything else that your Apple care assisstant could have did to improve service?'

    He could have maybe considered the slight possibility that my Apple product was defective instead of trying to blame me at every oppurtunity was my reply
  7. Originally posted by germcevoy[..]

    hell no.

    'Was there anything else that your Apple care assisstant could have did to improve service?'

    He could have maybe considered the slight possibility that my Apple product was defective instead of trying to blame me at every oppurtunity was my reply


    That's the way!
  8. my empty box came today
  9. Originally posted by germcevoymy empty box came today


    Do a crap in the box and send it through in a bag in the box, along with the iPod. That could give them an idea.
  10. Originally posted by drewhiggins[..]

    Do a crap in the box and send it through in a bag in the box, along with the iPod. That could give them an idea.


    haha. I'm going to write a little note explaining the problems because that guy on the clue hadn't a clue. The repair guys will be getting my ipod with a 'garbling' problem. How they hell are they gonna understand that? I'm gonna send it off on Monday morning. Need the ipod for over the weekend
  11. I just ripped Los Angeles '87 onto the iPod. It looks fantastic.
  12. Originally posted by drewhigginsI just ripped Los Angeles '87 onto the iPod. It looks fantastic.


    I have it on mine too. It's bloody awesome. I now have Sydney, Slane, Popmart Mexico, JT LA and Dublin 93 (aswell as a complete series of The King Of Queens)
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Contribute to the U2 community with uploading photos or by telling us which shows you have visited.
Contribute to the U2 community with uploading photos or by telling us which shows you have visited.