I sent them an email, it's unlikely to do anything but I thought I'd complain about it.
There seems to be several urgent problems with the new iPod classic.
1. Did you know 1.1 (not that it's in your iPod software drop box) introduces a bug where when you turn the iPod off there is a .5v static through the device? This is enough to damage it and probably blow up the circuitry inside - as it has blown several of mine already. Take a look at your own forums (discussions.info.apple.com if you've forgotten) and see what 1.1 is doing. It's bricking iPods, damaging EXPENSIVE headsets and more problems introduced. Tell me exactly what did it fix? I have proof of this and you should check it out. Or is it too hard for you?
2. Why is it that when I lower the volume to complete zero, it still plays out the headset? Is this a joke? I know you had to keep the volume lower for EU restrictions but I'm not in the EU (I live in Australia, a non-EU country where you still haven't released Movie Rentals in iTunes, OR the iPhone - why this is I don't know?) but if I reduce it to ZERO it should play nothing - and your Apple fan boys over in the forums (discussions.info.apple.com if you've forgotten) say just pause it?
But my question remains...why do we have to pause it - we shouldn't have to? If I want to lower the volume off then let me lower it off and don't introduce further issues with your so-called "firmware" updates. Whatever happened to Quality Control? I'm not too sure but it certainly isn't here. Please reply...do yourselves a favor. Already I am contemplating returning this disgusting piece of crap to my local store and asking for my money back. It is THAT bad. The $90 Creative 512MB devices are better - and even the cheap Chinese imports.
I'm paying up to $400 for this device thinking it's going to work for a while but so far I'm giving it a percentage rating of about 10%. As usual no comment from Apple. I don't expect a reply but please at lead read it and take note. This is not funny anymore. Oh yes. And why did we need a split-screen for the main menus? It worked fine without it just one generation ago and for the last seven years so why now? It doesn't do anything - in fact, it's slower than molasses.
Another criticism: Why is the sound so terribly bad even on iTunes Store purchases? I realise the audio chip has been changed for this device.....but to something ten times lesser which makes sound even worse than it is - and I'm using about five different headsets to listen - it gets worse every single time and has been worse on firmware 1.0.1 right through to 1.1?
Last but certainly not least: why don't third-party components work? We've paid hundreds of dollars for components only to see they don't work now. Can you tell me why? Or is this trying to protect the many patents Apple recently decided to take out in 2005/2006/2007? I'll continue to send this every day until I see some improvement. If it never improves it will be in your inbox, 365 times each year until you get the hint that the classic is a shambles and an utter joke to the name of Apple.
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