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  1. I blame outsourcing. Get through to one of the guys in the UK and you are fine but that seems to be only once in about 5 or 6.
  2. Same here. Huge companies (Movistar, Vodafone and Orange) have their call centers outseourced in the likes of Ecuador, Colombia and Bolivia, and getting to speak with a Spanish-based operator is a 1/10 chance or even less. THats why a lot and lot of people are moving to smaller, cheaper companies with Spanish-only crews. After all, the service you're gonna get is similarly poor to the big ones, so why pay more and have worse customer service? That was personally my main reason to move to a small company called Pepephone, which also offers free flights for their customers (every € you spend is a free € on any flight you want to take anywhere, anytime - which is pretty awesome).
  3. Originally posted by Ross1441:[..]

    I'm not sure if you're still talking about Three, but I've always found their customer service to be pretty good. They've made 2 mistakes in the time I've been with them and they always got it sorted out in one phone call. Hell I even called up in the middle of a contract once, asked for more stuff, and they just gave me it with no extra charge!


    Good to hear some positivity about their customer service then. You can do that with any network though. Just threaten to leave or something like that and they'll add on stuff to make you stay.

    The bad side of customer service will be due to outsourcing, definitely. It's put to India, Pakistan, sometimes France and Italy, although the latter two aren't too bad. Barely any English spoken and they are reading it off a script.
  4. Got myself the Nexus 5. Thanks for the advise guys.
  5. Originally posted by KieranU2:[..]


    Good to hear some positivity about their customer service then. You can do that with any network though. Just threaten to leave or something like that and they'll add on stuff to make you stay.

    The bad side of customer service will be due to outsourcing, definitely. It's put to India, Pakistan, sometimes France and Italy, although the latter two aren't too bad. Barely any English spoken and they are reading it off a script.

    It works the same here. Threaten with leaving or presenting an official complaint and they sometimes add on some stuff.

  6. Well done.

    Tried the phone yesterday as my brother got his. Very nice to hold and runs like a charm.
  7. I'm still on the fence and a little bit bummed at the lack of announcement as to when 4.4 will hit existing Nexus devices. I would only consider the white N5 but don't like the glossy plastic. Not an easy decision this.
  9. It looks a good bet. It isn't in the same league as the Nexus 5 but will certainly be more than enough for most people and at the price it's at it makes for great value. Camera likely to be mediocre but battery life should be excellent so a fair trade.
  10. My conclussion after having a N8 is that no phone camera will come close to it. If you want to have very decent photos, you definitely need an external camera, be it a compact, a bridge or a DSRL. All phone cameras are always going to be mediocre; I have learnt this since I was stolen my N8. Therefore I don't care anymore, I will use whatever phone's camera for the easy, everyday photos, and forget about it whenever I require better results.

    What I'm wanting now is a slightly bigger phone (maybe not as big as the Moto G, though), and slightly better performing than my current Xperia Ray. I've grown really tired of it, and even though it doesn't have much to complain about, it doesn't have much to praise either. It's just mediocre.
  11. You will get used to the size of a larger phone on about 5 minutes.
  12. Yeah, I guess so. What I'm concerned is with taking it in my trousers as I'm used to, I don't think that's good for bigger phones and I predict lots of scratches and broken screens... Oh well. 3rd world problems I guess. Let's save the money for a new phone and decide which one later.
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Contribute to the U2 community with uploading photos or by telling us which shows you have visited.
Contribute to the U2 community with uploading photos or by telling us which shows you have visited.