Originally posted by KieranU2:[..]
Good to hear some positivity about their customer service then. You can do that with any network though. Just threaten to leave or something like that and they'll add on stuff to make you stay.
The bad side of customer service will be due to outsourcing, definitely. It's put to India, Pakistan, sometimes France and Italy, although the latter two aren't too bad. Barely any English spoken and they are reading it off a script.
It works the same here. Threaten with leaving or presenting an official complaint and they sometimes add on some stuff.