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  1. Originally posted by evman:U2.com Subscribers Information - March 2011
    03/03/2011 12:38:00
    We see that some fans are unhappy with the service at U2.com, we take the point.

    Some issues raised hit hard, particularly about 'Duals' because a lot of work went into it. And it's fair to say that if you've been following the band continually since the very early days, you might have collected these tracks, but for everyone else, there's some great music here and we're glad to hear you're looking forward to receiving the CD.

    Also, we'd like to clarify that subscribers are always first in line for tickets and our allocation is reserved to ensure we get the widest choice in a venue. We are sometimes beaten to the draw with news stories - that's because we have no choice but to only run confirmed information. We are the official word.

    If we get a tour date or set list track wrong or mislabel a lithograph - genuine mistakes - we'll check and correct it.

    But it's not satisfactory that U2 fans feel aggrieved. So we're going to investigate all of your concerns, including customer service.

    We are always looking to improve the U2.com experience and the service we offer to subscribers as our recent live webcast from Cape Town shows. Thanks for your great response to that and thanks for raising these issues.

    The U2.com Team


    it doesn't say much but quite obvious things .. anyway they've got the point .. fans are "aggrieved" .. pissed off i'd better say
  2. Well, at least they're answered! Kudos for them
  3. Originally posted by clover68:[..]

    it doesn't say much but quite obvious things .. anyway they've got the point .. fans are "aggrieved" .. pissed off i'd better say



    I thought it was a pretty lame response. I loathe it when people or institutions pull the "we put in so much effort!" card in response to criticism. Believe me, no one cares how much effort you put in if the results are shit.
  4. I think they are to be applauded for releasing an initial response to the criticism and have done so in a professional manner. Fair play to them.

    Most of their points are valid - especially being the last to confirm actual events. It never fails to amaze me when people criticise offical outlets (football sites being the best example) for not responding to rumour. They can't - simple as that.

    In my opinion it simply boils down to 'if you don't like it, don't buy it'. I personally subscribe because of a) habit and b) getting first dabs on tickets when it's tour time. That is all I use it for. For all other online U2 content, i come right here.

    I'm sure there are millions of fans who's U2 experience is not diminished by the U2.com product.
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U2start is run by fans for fans. Help us reduce personal costs. Consider to make a donation to support us.
U2start is run by fans for fans. Help us reduce personal costs. Consider to make a donation to support us.
U2start is run by fans for fans. Help us reduce personal costs. Consider to make a donation to support us.