Originally posted by germcevoyThat was torture. I got an Indian opersator who knew ipods no better than he knew English unfortunatley. After telling him several times that my problem concerned a hissing noice he decided for himself to put it down as a 'garbling' sound. WTF!!
He then tried to convince me that the ipod wasn't the problem and the problem was my earphones (even though I've tried 4 pairs) then he tried blaming me again because my music wasn't purchased from the itunes store!!!!
I finally turned him around and an empty box is on the way to my house so that I can send the ipod away for a check up (and when they don't find anything wrong it'; be straight back on the phone for an exchange this time).
Knobs
How is hissing taken as garbling? What a stupid suggestion. He should take his finger out his arse.
All they do is read off a script, you know. I worked in a call centre, this is what I did. But the questions were a little more advanced than turning on the computer, so I had to use what I know which is a lot more than a script.
Next time someone mentions iTunes Store and that it may have problems because it wasn't purchased, say "Well, I don't purchase songs/videos from the iTunes store because I don't like my songs to be crippled with copy-protection so I can't use my music legitimately anywhere I wish and use 8% more of my battery power, and be locked in by Apple or any other company that has the balls to do so". I would have given him hell for that.
What a knob he is. Did you get an email to do a survey rating customer service? I said it was shit in the comments area and that Apple shouldn't waste my time in the future with stupid suggestions.
You should have also told him that maybe it is the iPod because kids in China, Taiwan, Malaysia and India as young as six and seven are working in sweatshops up to 14-15 hours per day to make these things, and it ain't gonna be fantastic because a seven-year-old kid doesn't really know what a logic board or CPU does - not that I've met, anyway.
But good to see you got somewhere, now let's hope they can do something with it.
