Originally posted by germcevoy[..]
they guy on the phone was pretty sound. Didn't run me through the whole troubleshooting thing and didnt ask dumb questions like 'did you purchase your music from itunes?' No I didn't but is that relevant to a hard-drive failure?
That's a good start. Some are complete knobs but others are pretty good on their subject. If you tell them the iPod has failed and that it's just resetting in a loop then they won't run you through (cause you're pretty peeved off anyway and can't be bothered listening to instructions). As a general rule, when I get something new I never bother reading the manuals. Just get straight into it and if it doesn't work the right way only then do I read the manual. I think they've given you a refurbished one - or is it your original?
At most computer and repair shops, what they'll do is get your system set up and going, then they leave it going for 24 hours and not touching it - the right thing to do would be to actually play with it and then say "Oh that's the problem".
'did you purchase your music from itunes?' No I didn't but is that relevant to a hard-drive failure?
I remember someone told me about their new video iPod that the woman said at the Apple Store that it's likely unless all music is purchased from iTunes that you got a virus. Uhhhhh - MP3s can't get viruses. Windows Media files can but not MP3s.