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  1. Before placing the iPod into disk mode, you should verify that it is charged.
    Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
    Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
    When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.

    http://docs.info.apple.com/article.html?artnum=93651


    If not contact Apple and get them to replace it. Should be replaced under ELF (early life failure).
  2. Originally posted by drewhigginsBefore placing the iPod into disk mode, you should verify that it is charged.
    Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
    Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
    When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.

    http://docs.info.apple.com/article.html?artnum=93651


    If not contact Apple and get them to replace it. Should be replaced under ELF (early life failure).


    yup thats what I did and it's just doing the reboot process over and over
  3. Just off the phone to apple. I have to send the fucking thing to them for repair. Arrrghhh just fucking work
  4. Ridiculous. Didn't one already stuff up on you? So it looks like so far from what I saw (over at the forums), you had:

    An error 69, stuck on manual reset and poor sound and low volume

    So much for Apple telling you it was fixed. Where did Apple's QA go to? India or China?

    The apple logo came up as normal but instead of bringing me to the main menu the logo remains then the hard-drive makes a 'tick' sound then dies then reboots, shows the logo then 'tick' then dead over and over and over. Feck


    Sounds like a dead hard drive connector or leakage to the motherboard or hard drive. If you hear a tick of any kind the drive is still alive but not working as it should.

    Just off the phone to apple. I have to send the fucking thing to them for repair. Arrrghhh just fucking work


    Rather than that you should have said you'd like a new one in the packaging or credit for a new one at a store.
  5. And there should be no reason they can't replace it within warranty.
  6. Originally posted by drewhigginsAnd there should be no reason they can't replace it within warranty.


    A replace is in order I feel.
  7. Originally posted by germcevoy[..]

    A replace is in order I feel.


    Fight that until they give you one. Don't let them stuff you around.
  8. Originally posted by drewhiggins[..]

    Fight that until they give you one. Don't let them stuff you around.


    they guy on the phone was pretty sound. Didn't run me through the whole troubleshooting thing and didnt ask dumb questions like 'did you purchase your music from itunes?' No I didn't but is that relevant to a hard-drive failure?
  9. Originally posted by germcevoy[..]

    they guy on the phone was pretty sound. Didn't run me through the whole troubleshooting thing and didnt ask dumb questions like 'did you purchase your music from itunes?' No I didn't but is that relevant to a hard-drive failure?


    That's a good start. Some are complete knobs but others are pretty good on their subject. If you tell them the iPod has failed and that it's just resetting in a loop then they won't run you through (cause you're pretty peeved off anyway and can't be bothered listening to instructions). As a general rule, when I get something new I never bother reading the manuals. Just get straight into it and if it doesn't work the right way only then do I read the manual. I think they've given you a refurbished one - or is it your original?

    At most computer and repair shops, what they'll do is get your system set up and going, then they leave it going for 24 hours and not touching it - the right thing to do would be to actually play with it and then say "Oh that's the problem".

    'did you purchase your music from itunes?' No I didn't but is that relevant to a hard-drive failure?


    I remember someone told me about their new video iPod that the woman said at the Apple Store that it's likely unless all music is purchased from iTunes that you got a virus. Uhhhhh - MP3s can't get viruses. Windows Media files can but not MP3s.
  10. well my empty box will be here in a few days. Heres hoping that it won't take long. The thing i'm most pissed about though is that I had about 10 DVD's saved on the hard-disc that I didn't get a chance to burn. All gone. Dissapeared without a trace
  11. Originally posted by germcevoywell my empty box will be here in a few days. Heres hoping that it won't take long. The thing i'm most pissed about though is that I had about 10 DVD's saved on the hard-disc that I didn't get a chance to burn. All gone. Dissapeared without a trace


    Never rely on an iPod. Put your stuff on and get it off as soon as possible.
  12. Originally posted by germcevoywell my empty box will be here in a few days. Heres hoping that it won't take long. The thing i'm most pissed about though is that I had about 10 DVD's saved on the hard-disc that I didn't get a chance to burn. All gone. Dissapeared without a trace


    The empty box again?! Hope they do something other than upgrading/reinstalling latest firmware this time!

    And Drew...your avatar makes me nervous
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U2start is run by fans for fans. Help us reduce personal costs. Consider to make a donation to support us.
U2start is run by fans for fans. Help us reduce personal costs. Consider to make a donation to support us.